FAQ
1. What products does your store offer?
We provide a comprehensive range of premium grooming and barber supplies, including electric clippers, trimmers, shavers, safety razors, straight razors, replacement blades, shaving brushes, shaving creams, soaps, aftershaves, and complete grooming kits.
2. Do you offer free shipping?
Yes. Free shipping is available on eligible orders over $90.
Any shipping costs (if applicable) are shown clearly at checkout before payment.
3. What payment methods are accepted?
We accept the following secure payment methods:
- Visa
- Mastercard
- After Pay
- PayPal
Available payment methods will be displayed at checkout.
4. How long does transit take?
Transit times start after order processing (1–2 business days):
- Australia: 1–9 business days.
5. Will I receive tracking information?
Yes. Once your order ships, tracking details will be sent to your email.
Tracking availability may vary depending on the shipping method and destination.
6. What currency do you accept?
All prices and payments on Shaving Market are processed in Australian Dollars (AUD).
7. Is my payment information secure?
Yes. All payments are processed through secure, encrypted, and PCI-compliant payment gateways. Shaving Market does not store your full payment details.
8. Do you ship outside Australia?
No, we currently only ship within Australia.
9. What is your return policy?
You may request a return within 30 days of receiving your order if the item is:
- Damaged on arrival
- Defective or not working
- Incorrect or not as described
Items must be unused and in original packaging.
10. How do I request a return or refund?
To start a return, contact us at sales@shavingmarket.com.au and include:
- Your order number
- Description of the issue
- Clear photos or video (for damaged or defective items)
Approved refunds are processed within 7–10 business days to the original payment method.
11. Are shipping fees refundable?
No. Original shipping charges are non-refundable, and return shipping costs may be deducted from the refund if applicable.
12. What if I entered the wrong shipping address?
Please ensure your address is correct at checkout.
Shaving Market is not responsible for delays or losses caused by incorrect or incomplete addresses.
13. How can I contact customer support?
You can reach us anytime at:
Phone Number: +61414158118
Email: sales@shavingmarket.com.au
Address: Unit 26/34 King William St Broadmeadows VIC 3047 Australia
Contact Us Form: Click Here
Customer Service Hours: Monday to Friday: 9am – 3pm (AEST)
Response Time: The customer service replies within 24/48 hours
